Microsoft — Office / OXO Commons

Lead UX / Visual Designer

Making internal knowledge easy to find, share, and act on.

Designing a centralized platform that transforms fragmented communication into a connected system of shared knowledge across Microsoft

IMPACT

Increased visibility of org content – 
Reduced reliance on email & scattered tools

Role: Lead UX / Product Designer (End-to-End)
Timeline: 6 months
Platform: SharePoint-based internal product

OPPORTUNITY

 A shift toward a connected, knowledge driven workplace

The Organization Needed a Better Way to Communicate

Microsoft’s Office organization relied on fragmented tools and manual communication methods to share updates and knowledge across teams. Important information was difficult to find, inconsistent in format, and often lost in email threads or disconnected systems.

“Finding presentations and memos
across all these share points and my
email is getting harder 
every day”

Julie Larson-Green, 

Office; Office CXO

CHALLENGE

Create a centralized, scalable system for knowledge sharing

There was an opportunity to design a connected platform that would:

Microsoft’s Office organization relied on fragmented tools and manual communication methods to share updates and knowledge across teams. Important information was difficult to find, inconsistent in format, and often lost in email threads or disconnected systems.

ROLE

Designing a scalable content system across users, teams, and workflows

I led the end-to-end design of the platform

• Defined information architecture and content structure
• Designed core product experiences (home, dashboard, team spaces)
• Created scalable UI patterns for content publishing
• Partnered with PMs, engineers, and stakeholders across orgs
• Ensured usability, clarity, and adoption through iterative design

DEFINITION & STRATEGY

Framing the platform as a connected content system

• Core product areas: Discovery Hub, Dashboard, Team Spaces
• Established a scalable content model and publishing structure
• Prioritized clarity, scannability, and ease of contribution
• Aligned stakeholders around a centralized platform vision

DESIGN THE EXPERIENCE

Building a connected ecosystem for content and communication

DISCOVERY HUB (Home / Landing)

A centralized place to explore and discover content

• Aggregated leadership updates, team posts, and key content
• Designed for scannability and quick consumption
• Clear hierarchy to prioritize important information

USER DASHBOARD

A personalized space to manage and create content

• Save, curate, and manage posts
• Create and publish content across formats (text, video, links)
• Streamlined workflows for contribution

CONTENT SYSTEM

A centralized place to explore and discover content

• Designed reusable content cards and publishing patterns
• Standardized how information is created and displayed
• Built a scalable foundation for future growth

CREATING A POST

• What does it look like to a user to create and share
• Curate content
• Maintain ownership
• Share, Communicate & Comment
• Echo-system, platforms

TEAM SPACES

Dedicated areas for teams to share and manage content

• Core product areas: Discovery Hub, Dashboard, Team Spaces
• Established a scalable content model and publishing structure
• Prioritized clarity, scannability, and ease of contribution
• Aligned stakeholders around a centralized platform vision

VALIDATION & ITERATION

• Gathered feedback from stakeholders and internal users
• Iterated on layouts to improve readability and navigation
• Refined content hierarchy for faster scanning
• Adjusted publishing workflows to reduce friction

IMPACT

Improved knowledge visibility, Increased engagement, Enabled scalable communication

Created a more connected and transparent workplace

• Improved visibility of organizational updates
• Reduced reliance on email and scattered communication tools
• Enabled teams to consistently publish and manage content
• Established a scalable foundation for internal communication